Expertise
- Mentor
- Sales
- Project Management
- Customer Service
- Business Consultancy
- Business Strategy
- Leadership/Team Building
- Quality Management
- personnel development
- volunteer management
- shop layout
- visual merchandising
- retail management
- retail training
- charity retail
- soft furnishings
- homewares
- team motivation
Summary
I have over 20 years’ experience of retail management, most recently 9 within the charity sector.
Drawing on the skills and knowledge I have gained over the years, I advise small and medium sized charities to either develop their existing retail offer or build it from scratch.
I work with clients advising them how to maximise income and generate profit. Auditing and analysing a client's current business model, I provide them with the tools necessary to commercially grow their retail operation and to flourish within their communities.
Successfully building and regularly reviewing the client's model ensures a great reputation for quality and high standards of practice enabling them to become an important public ambassador for their worthy cause.
Specialities include:
Shop Merchandising and Layout
Volunteer and Staff Training
Retail Growth
Strategic Decision Making
Communicating at all levels
Team Building
Learning and Development
Working with People